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11 License Number Registered to Another User

If you are receiving a message saying your License Number is registered to another user, it's likely that another student has already registered the License Number. License Numbers are non-transferable and once a student has registered a License Number, it…
12 Loss of Connection

If you are receiving a message about your Internet connection being lost or interrupted while working in the Hawkes web platform, there are several steps you can take: Wait to see if the connection is re-established Move to a different location and/or connect…
13 Nothing Happens when Pressing Launch Using Respondus LockDown Browser OEM

If nothing happens when pressing Launch LockDown Browser, it's likely that you don't have the version of Respondus LockDown Browser installed that Hawkes Learning requires. To install Respondus LockDown Browser OEM on your WebTest intro page, follow the steps…
14 Receiving Message Saying My Hawkes Course Is Not Linked Yet

If you are receiving a message saying that your Hawkes course is not linked yet when trying to access your Hawkes Student Account through Blackboard, Canvas, D2L (Brightspace) or Moodle, your instructor has not yet linked your Hawkes course. Please contact…
15 Respondus Lockdown Browser OEM Best Practices

To ensure Respondus Lock Down Browser OEM functions with minimal interruptions during an online test, please consider the following best practices. Temporarily disable the computer's spyware or anti-virus software. Spyware detection and anti-virus software…
16 Which URLs Need to Be Whitelisted to Use the Hawkes Web Platform?

The Hawkes Learning web platform requires that certain URLs (or their domains) be whitelisted in order for it to function properly. See below for a list of URLs that must be whitelisted: https://ajax.googleapis.com/ajax/libs/jquery/1.11.2/jquery.min.js https://ajax.aspnetcdn.com/ajax/knockout/knockout-2&
17 Whoopsie! Looks Like You Might Already be Signed in Somewhere Else

Single Sign On If you received this message after selecting the Single Sign On link on your school's website and are using Internet Explorer or Microsoft Edge as your Internet browser, try using either Chrome or Firefox instead. Email Address and Password…
18 Why Am I Receiving a Message Saying My Hawkes Session Has Ended?

You will receive a message saying "Your Hawkes session has ended" if you sign out of the Hawkes Student Account after signing in using the Single Sign On link in your LMS course. If you'd like to sign back in using the Single Sign On link again, simply close…
19 Why Am I Receiving a Message Saying the Character I Entered Is Not Required?

If you are receiving a message saying "The character you entered is not required in this answer. Please try again!", please first review the answer you're attempting to input. This message means the character, symbol, or expression you've attempted to enter…
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