If you do not see your instructor or section in the list for enrollment, there are a few possibilities: Your instructor hasn't set up your section yet or hasn't made it visible (most likely) You have selected the wrong school You purchased the wrong product…

If you are receiving a message about your Internet connection being lost or interrupted while working in the Hawkes web platform, there are several steps you can take: Wait to see if the connection is re-established Move to a different location and/or connect…

There are several reasons that your transaction may have been declined: 1. Zip code verification (most common): The billing zip code entered did not match the zip code on file with your bank. Please contact your bank or check a recent statement to confirm…

If nothing happens when pressing Launch LockDown Browser, it's likely that you don't have the version of LockDown Browser installed that Hawkes Learning Requires. To install LockDown Browser, follow the steps below: 1. Select Check Your Browser 2. Select…

If you are receiving a message saying that your Hawkes course is not linked yet when trying to access your Hawkes web platform account through Blackboard, Canvas, D2L (Brightspace) or Moodle, your instructor has not yet linked your Hawkes course. Please speak…

To ensure Respondus LockDown Browser® functions with minimal interruptions during an online test, please consider the following best practices before launching LockDown Browser: Temporarily disable the computer’s spyware or anti-virus software. Spyware…

If your test or Certify session appears to be frozen, all you need to do is reload the page.* Your progress has been saved. To reload the page, either select the option in the upper left corner of your browser, or press F5 (PC) or Command + R (Mac) on your…

The Hawkes Learning web platform requires that certain URLs (or their domains) be whitelisted in order for it to function properly. See below for a list of URLs that must be whitelisted: https://ajax.googleapis.com/ajax/libs/jquery/1.11.2/jquery.min.js https://ajax.aspnetcdn.com/ajax/knockout/knockout-2&

Single Sign On If you received this message after selecting the Single Sign On link on your school's website and are using Internet Explorer or Microsoft Edge as your Internet browser, try using either Chrome or Firefox instead. Email Address and Password…

You will receive a message saying "Your Hawkes session has ended" if you sign out of the Hawkes web platform after signing in using a Single Sign On link on your school's website. If you'd like to sign back in using the Single Sign On link again, simply close…