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- Help and Technical Support(19)
| 1 | Hawkes Learning Software Minimum System and Browser Requirements 
The Hawkes Learning instructor and student software are web browser based and no downloads or installs are required. We recommend you update your web browser to the latest version available before logging into your instructor or student account. Compatible… |
| 2 | "We're sorry! The page you are trying to access cannot be opened..."
This error message occurs when students try to use the Hawkes Single Sign On link in Safari, Internet Explorer or Microsoft Edge and security settings prevent the page from opening. To resolve the error, students can use either Chrome or Firefox to access… |
| 3 | Can I Use Hawkes on My Phone?
While we do not officially support the use of the Hawkes web platform on phones, it may be possible to complete your assignments on your phone. Please note that you may encounter some display or other issues while working on your phone. If possible, we recommend… |
| 4 | Can I Use Hawkes on Tablets and iPads?
Yes! We currently support the iPad 2 or newer and 10??? Galaxy tablets. The supported browsers on these tablets are Chrome, Safari, and Firefox. See our full list of minimum system requirements here. |
| 5 | Common Errors (Hawkes Synchronization Tool and Single Sign On)
"Oops... It looks like your Hawkes Learning course is not linked yet!"This error message occurs when the Single Sign On link is selected if an instructor has not yet established the link between the LMS course and the Hawkes section. The error can be resolved… |
| 6 | Declined Transactions
There are several reasons that your transaction may have been declined: 1. Zip code verification (most common): The billing zip code entered did not match the zip code on file with the bank for the credit card used. Please contact your bank to confirm the… |
| 7 | Frozen WebTest or Certify Session
If your WebTest or Certify session appears to be frozen, all you need to do is reload the page. All of your progress will be saved. To reload the page, either select the option in the upper left corner of your browser, or press F5 (PC) or Command + R (Mac)… |
| 8 | How Do I Contact Hawkes Learning?
For technical support or general questions about using Hawkes: Call us: 1-843-571-2825 Start a live chat: Live Support Chat Open a support case: Open a New Support Request Visit our Support Center: Support Center |
| 9 | How to Use the Zoom Feature on Static Cartesian Graphs
1. To Access the Zoom mode, select the "Enable Zoom" button next to the graph. This turns on the functionality to Zoom In/Out on the graph and drag the graph across the view box a. You can also enable this functionality by pressing the "Tab" button on the… |
| 10 | Instructor or Section Not Listed When Enrolling
If you do not see your instructor or section in the list for enrollment, there are a few possibilities: Your instructor hasn't set up your section yet or hasn't made it visible. You have selected the wrong school and product. If you've confirmed that the… |