| 11 | Loss of Connection
If you are receiving a message about your Internet connection being lost or interrupted while working in the Hawkes web platform, there are several steps you can take: Wait to see if the connection is re-established Move to a different location and/or connect… |
| 12 | Nothing Happens when Pressing Launch Using Respondus LockDown Browser OEM
If nothing happens when pressing Launch LockDown Browser, it's likely that you don't have the version of Respondus LockDown Browser installed that Hawkes Learning requires. To install Respondus LockDown Browser OEM on your WebTest intro page, follow the steps… |
| 13 | Receiving Message Saying My Hawkes Course Is Not Linked Yet
If you are receiving a message saying that your Hawkes course is not linked yet when trying to access your Hawkes Student Account through Blackboard, Canvas, D2L (Brightspace) or Moodle, your instructor has not yet linked your Hawkes course. Please contact… |
| 14 | Respondus Lockdown Browser OEM Best Practices
To ensure Respondus Lock Down Browser OEM functions with minimal interruptions during an online test, please consider the following best practices. Temporarily disable the computer's spyware or anti-virus software. Spyware detection and anti-virus software… |
| 15 | Which URLs Need to Be Whitelisted to Use the Hawkes Web Platform?
The Hawkes Learning web platform requires that certain URLs (or their domains) be whitelisted in order for it to function properly. See below for a list of URLs that must be whitelisted: https://ajax.googleapis.com/ajax/libs/jquery/1.11.2/jquery.min.js https://ajax.aspnetcdn.com/ajax/knockout/knockout-2& |
| 16 | Whoopsie! Looks Like You Might Already be Signed in Somewhere Else
Single Sign On If you received this message after selecting the Single Sign On link on your school's website and are using Internet Explorer or Microsoft Edge as your Internet browser, try using either Chrome or Firefox instead. Email Address and Password… |
| 17 | Why Am I Receiving a Message Saying My Hawkes Session Has Ended?
You will receive a message saying "Your Hawkes session has ended" if you sign out of the Hawkes Student Account after signing in using the Single Sign On link in your LMS course. If you'd like to sign back in using the Single Sign On link again, simply close… |
| 18 | Why Am I Receiving a Message Saying the Character I Entered Is Not Required?
If you are receiving a message saying "The character you entered is not required in this answer. Please try again!", please first review the answer you're attempting to input. This message means the character, symbol, or expression you've attempted to enter… |
Hawkes Learning will be performing network maintenance on Sunday, February 21st & Sunday, February 28th from 4:00 AM to 8:00 AM (EST). All Hawkes Learning websites and services will be unavailable during this time.
Happy Holidays from Hawkes Learning!
Our office will be closed on 12/24, 12/25, 12/31, and 1/1.
Phone support will be available from 8 am - 5 pm ET on 12/22, 12/23, 12/26, 12/29, 12/30, and 1/2.
Please visit https://chat.hawkeslearning.com for 24/7 chat support.
Special Hours: Hawkes Learning will be closed for Independence Day on Friday, July 4th. Please start a chat session for immediate assistance. Have a great holiday!
Canvas Outage: Students can sign into their Hawkes account directly from our site using the "Student Sign-In" button listed above. Please request a password reset email to get signed in. Thank you!
Labor Day: Hawkes Learning will be closed for Labor Day on Monday, September 1st. Please start a chat session for help and support. Have a great holiday!
Special Hours: Hawkes Learning will be closed for Thanksgiving on Thursday, November 27th and Friday, November 28th. Phone support will end at 5 pm ET on Wednesday, November 26th. Please start a chat session for immediate assistance. Have a great holiday!
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