Troubleshooting

Forgot Password

If you forgot your password and need to reset it, send yourself a password reset email. If you don't have access to your email account, you may answer security questions after sending the email.

Email Address or Password is Incorrect

Reset your password on the Password Reset page. If your email address is not recognized, you may not have created an account yet. Navigate to the Account Creation page to create an account.

Enrolled in the Wrong Class

If you are enrolled in the wrong class, you can transfer yourself into the correct class. If your instructor does not allow transferring, contact your instructor.

Unauthorized Access

If you are receiving an unauthorized access message and you are not signed into the web platform at another location, clear your browsing data.

The Character You Entered is Not Required

If you are receiving a message saying the character you entered is not required, check your answer to make sure you are entering it in the expected format.

Whoopsie Message When Signing in

If you are receiving a message saying you might already be signed in somewhere else, follow the steps in the "Whoopsie..." article for your sign-in method.

eBook Not Loading

If your eBook is not loading, clear your browsing data.

"We're sorry! The page you are trying to access cannot be opened..."

If you receive this message when clicking the Hawkes Single Sign On link, use Chrome or Firefox instead.