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1 Unable to Enter Fractions, Exponents or Other Symbols  Featured

If you are unable to enter fractions, exponents or other symbols in the web platform, please make sure that the problem does in fact require a fraction, exponent, or other symbol in the answer. If you are still experiencing this issue, please view the following…

2 Frozen WebTest or Certify Session

If your WebTest or Certify session appears to be frozen, all you need to do is reload the page. All of your progress will be saved. To reload the page, either select the option in the upper left corner of your browser, or press F5 (PC) or Command + R (Mac)…

3 How Do I Save Certify? How Do I Quit Certify?

Note: Your instructor sets the number of saves allowed per lesson, and they can be set to zero. Saving Certify 1. Press the Save & End Certify button in the upper left corner of the screen. 2. Press Save & Exit. Your progress is now saved. The next…

4 How to Zoom in on Equations in the Web Platform

To zoom in on (or magnify) mathematical equations in the web platform, follow these steps: 1. Right-click on an equation, and select Math Settings>Zoom Trigger>Hover. (Tip: You only need to complete this step once for each internet browser that you…

5 What is the Mastery Level?

In Hawkes, the Mastery Level is the percentage of questions you must answer correctly to achieve mastery in Certify. Once you have reached this level, you will be awarded a certificate and given credit for the lesson in your instructor???s Grade Book. The…

6 Why Am I Receiving a Message Saying the Character I Entered Is Not Required?

If you are receiving a message saying "The character you entered is not required in this answer. Please try again!", please first review the answer you're attempting to input. This message means the character, symbol, or expression you've attempted to enter…

7 Why Can I Not Skip Questions in Certify?

Our Mastery learning philosophy requires you to master ALL of the concepts in each learning unit before moving on to the next level. If you could skip questions in a lesson, then you could conceivably miss an entire concept by avoiding questions you do not…