Hawkes Learning | Support | Loss of Connection

Loss of Connection

Reference Number: AA-00765 Last Updated: 2021-12-22 14:33

If you are receiving a message about your Internet connection being lost or interrupted while working in the Hawkes web platform, there are several steps you can take:

Wait to see if the connection is re-established
Move to a different location and/or connect to a different network
Connect to an Ethernet cable
Contact your Internet Service Provider

You may notice that you receive this message continually in the Hawkes web platform while other websites appear to be functioning normally. This is because the Hawkes site requires a more stable connection than most sites to ensure that your answers are always saved. When running a speed test, items such as jitter and packet loss can help determine the stability of your connection.

Please note that you will not lose any completed work in Certify or a WebTest due to a loss of Internet connection.

Happy Holidays from Hawkes Learning!
Our office will be closed on 12/25 and 1/1.
Phone support will be available from 8am - 6:30pm ET on 12/26 - 12/29.
Please visit https://chat.hawkeslearning.com for 24/7 chat support.

Extended Phone Support Hours: Jan. 7 - Feb. 4, 2024
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