Reference Number: AA-00675 Last Updated: 2022-01-20 14:38 |
This error message occurs when students try to use the Hawkes Single Sign On link in Safari, Internet Explorer or Microsoft Edge and security settings prevent the page from opening.
To resolve the error, students can use either Chrome or Firefox to access the Hawkes web platform via the Single Sign On link instead.
Students using Safari on a laptop or desktop computer can also try following the steps below:
1. Open the Safari menu
2. Go to Preferences
3. Choose Privacy
4. For "Cookies and website data", change to "Always allow"
5. Select the SSO link again. The Learn site should open.
6. Follow steps 1-3 again
7. For "Cookies and website data", change back to "Allow from websites I visit"
Steps 6 and 7 are recommended for security. If cookies are cleared in the future, the student will need to go through this process again because our site will change from a ???website I visit??? to an unrecognized one.
Note for Instructors
Instructors can prevent this error from occurring by setting the Single Sign On link to open in a new tab. Instructions can be found on the "Set Up Single Sign On" page for your school's Learning Management System here: Hawkes Synchronization and Single Sign On.
Hawkes Learning will be performing network maintenance on Sunday, February 21st & Sunday, February 28th from 4:00 AM to 8:00 AM (EST). All Hawkes Learning websites and services will be unavailable during this time.
Happy Holidays from Hawkes Learning!
Our office will be closed on 12/24, 12/25, 12/31, and 1/1.
Phone support will be available from 8 am - 5 pm ET on 12/23, 12/26, 12/27, and 12/30.
Please visit https://chat.hawkeslearning.com for 24/7 chat support.
Special Hours: Hawkes Learning will be closed for Independence Day on Thursday, July 4th. Please start a chat session for immediate assistance. Have a great holiday!
Special Hours: Hawkes Learning will be closed for Memorial Day on Monday, May 27th. Please start a chat session for immediate assistance. Have a great holiday!
Special Hours: Hawkes Learning will be closed for Labor Day on Monday, September 2nd. Please start a chat session for immediate assistance. Have a great holiday!
Special Hours: Hawkes Learning will be closed for Thanksgiving on Thursday, November 28th and Friday, November 29th. Please start a chat session for immediate assistance. Have a great holiday!
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