How to Reset Your Password
Reference Number: AA-00551 Last Updated: 2018-07-02 20:54

There are two ways to reset your password: request a password reset email or answer your security questions.

Request Password Reset Email

1. Select Forgot Password? below the Sign In button.


2. Enter your email address. Press Submit.

3. Go to your email account, and locate the email from Hawkes Learning.

4. In the email, select Reset Password.


5. Enter and confirm your new password. Press Submit.

You will be signed in automatically. The next time you sign in, remember to use your new password

Answer Security Questions

If you don't have access to your email account, you may choose to answer your security questions instead.

1. Select Forgot Password? below the Sign In button.


2. Enter your email address. Press Submit.

3. Select Answer security questions below your email address.


4. Answer your first security question. Press Submit.

5. Answer your second security question. Press Submit.

6. Enter and confirm your new password. Press Submit.

You will be signed in automatically. The next time you sign in, remember to use your new password.

If you are receiving a message saying "Hawkes doesn't recognize this email", please check to make sure that you entered your email address correctly. If you don't remember the email address that you used, please contact Hawkes Learning Technical Support for assistance.